Frequently Asked Questions
Everything you need to know about your JOOCYEE beauty experience.
Are JOOCYEE products cruelty-free?
Yes, we are committed to ethical beauty. JOOCYEE does not test any of our finished products or ingredients on animals.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on used cosmetics.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.
How can I check the status of my order?
You can track your package by clicking the link in your shipping confirmation email or by logging into your JOOCYEE account and visiting the 'Order History' section.