Returns & Exchanges
At JOOCYEE, we want you to love your beauty products, which is why we offer a 30-day return policy for items in their original, unopened packaging. If you are not completely satisfied with your purchase, our team is here to ensure a seamless exchange or refund process.
Initiate Your Request
Contact our customer support team via email with your order number and photos of the items you wish to return to receive a Return Authorization.
Prepare the Package
Securely pack the unused products in their original JOOCYEE box, ensuring all protective seals and promotional inserts remain intact.
Ship to Warehouse
Affix the provided return shipping label to your package and drop it off at any authorized carrier location within 7 days of authorization.
Receive Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing